By Credit Card: Go directly to the UBS logo merchandise website and checkout with your credit card. Please make sure the billing information you enter matches that of the cardholder.

By Cost Center: Cost Center users must register/login to checkout with a Cost Center. All Cost Center orders must be approved by UBS. Please be sure you are pre-approved by line or branch manager if you are making your purchase via cost center.

What is the shipping policy?

We expect most in-stock orders to ship within 7 to 10 business days. If an item is on backorder, a member of our customer service team will reach out to you. We will send you a tracking number when your order ships. For priority shipping, please email: mail@stweed.com with the order number and authorization to ship priority. Include your "need by" date in the Special Instructions box.

Can I ship to multiple addresses?

If you are sending individual shipments to multiple addresses, additional charges will apply. A customer service representative will contact you with a quote for shipping and handling.

Can I ship to international addresses?

Additional shipping charges may apply for orders shipping outside the continental United States, such as freight, duties, VAT, broker fees, etc. Please allow a minimum of 10 business days. If you have a rush order and require express shipping, please email mail@stweed.com with the order number and authorization to ship express. Include your "need by" date in the Special Instructions box. If possible, group items to take advantage of the discounted rate for shipments over 140 lbs. For credit card orders, the additional international charges will be charged to your credit card. We will request your approval via email prior to shipping.

What is the return policy?

Up to 6 pieces of standard logo merchandise in new condition, with tags intact, may be returned within 10 days for company store credit or exchange. We are unable to accept returns on custom orders. Program orders over 6 pieces are considered custom and cannot be returned. While Supplies Last items cannot be returned. Proof of purchase and a return authorization form is required for returns. Refunds are not available.

What is your security policy?

Security is of the highest priority for us. Orders are placed using industry standard TLS 1.2 encryption to ensure a safe and secure shopping experience (Supported by all major browsers, including Internet Explorer, Mozilla Firefox, Google Chrome and Safari). TLS 1.2 uses modern ciphers if supported by the browser. For encryption tasks we use SHA-2/Salt and AES256

Sensitive data is stored using one-way instance specific hash functions. Data is encrypted (not stored in plain text).

Credit Cards entered during checkout are not stored on the website system nor does the credit card data ever hit or record in the database. All credit card data is securely passed to a third party payment processor PayPal Payments Pro Gateway using TLS encryption.

This system follows the strict PCI Compliance rules and is monitored on a regular basis by Qualys (External Scans) and AlertLogic (Internal/External Scans).

What is your privacy policy?

This Privacy Policy is designed to help you better understand how we collect, use, and protect your personal data.

We at Scarborough & Tweed know our users care about how their personally identifiable information ("Information") is used and we take your privacy seriously. This Privacy Policy ("Policy") describes how we collect and use Information when you use our e-commerce services (Service).

We obtain personal information from various sources. You provide some of it directly (such as by registering for an Account). Or your Account data may be pre-loaded to our sites by our tech team.

If you have an account, we may collect information from you, such as your physical address and phone number, so that we may provide Services to you. If you are paying for the Service, standard payment and billing information is required. We do not require users to provide their race, ethnicity, medical information, SSN, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual orientation or criminal record in their account.

Whenever you interact with our Service, we automatically receive and record technical information such as your device, IP address, "cookie" information, the version of your operating system ("OS"), and the page you requested. When you use the Service on a mobile platform, we may also collect and record your unique device ID (persistent / non-persistent), hardware type, media access control ("MAC") address, international mobile equipment identity ("IMEI"), your device name, and your location (based on your IP address). We may also collect information regarding your activity on the Service (both individually and on an aggregate basis) and your interactions with other users of the Service.

The following is a summary of specific ways we may use your personal information:

• To provide payment processing and account management, operate, measure and improve our Services, keep our Services safe, secure, and operational, and customize Website content.
• To contact you regarding your account, to respond to your requests or questions, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service.
• To send you transactional communications. For example, we might send you emails about your purchase.
• To provide other services requested by you as described when we collect the Information.
• To improve our Services, for example by reviewing information associated with stalled or crashed pages experienced by users allowing us to identify and fix problems and give you a better experience.
• For security purposes. To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users.
• To monitor and improve the information security of our websites.

We reserve the right to access, read, preserve, and disclose any Information that we reasonably believe is necessary to comply with law or court order.

All systems at BrightSites, our e-commerce platform provider, are hosted on the Google Cloud Platform. Google Cloud offers unsurpassed security, reliability, and redundancy ensuring that all store, user, order, and account data is protected. This is done in part with Google’s end-to-end security model and multi-layered infrastructure. Data is encrypted in transit and at rest using HTTPS protocol. BrightStores maintains firewalls, a full threat management suite, and a security team delivering true defense in depth and at scale. When it comes to preventing the threat of distributed denial of services (DDoS) attacks, BrightSites utilizes Google Cloud Armor. Google Cloud Armor provides defense at scale using Google’s global infrastructure and security systems.

PCI DSS (Payment Card Industry Data Security Standard) is a set of network security and business guidelines adopted by the PCI Security Standards Council to protect customer’s payment card information and personal data. All of our websites on the BrightSites e-commerce platform are PCI Compliant. To keep its PCI Compliance status, BrightSites regularly maintains a highly secure system environment. For Network Security, all systems at BrightSites, are built with security as a core design and development requirement. Secure architecture includes access control, multi-factor authentication, encryption, and state-of-the-art defenses against cyber attacks. For secure credit card processing, all BrightSites company stores that accept credit cards as payments follow strict security guidelines. Credit card data never reaches the BrightSites systems and is securely redirected via iframe and tokenization. BrightSites proactively regularly tests and improves networks and systems. Vulnerability scans, internal and external penetration tests are completed regularly. Test results are analyzed and adjustments are made to continually improve security.

Our main goal is to protect all customer data and allowing our customers to conduct business. BrightSites has a variety of safeguards and policies in place to make sure our systems are secure, regularly backed up, and that your order and customer details are always kept confidential. To protect against malicious activities, automatic backups are completed every night of the week in the Google Cloud Platform, with at least 7 days retention (up to 14). In case of a disaster, BrightSites utilizes sophisticated monitoring and deferrence systems that immediately alerts its Disaster Recovery Team of a complete or partial system failure. BrightSites has a multi-step process in place to safely restore IT functionality in mission critical systems as soon as possible. BrightSites’ disaster Recovery plan is tested and updated annually or as needed. Its Business Continuity plan is reviewed and optimized annually as a proactive plan to avoid and mitigate risks to business operations. The plans identify mission critical systems, data backup and recovery, and include basic steps to maintain operations in the event of an unforeseen disaster. BrightSites’ policies are continually updated with the ever-changing security needs and requirements and provide clear guidance for encryption, use, passwords and more.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Information by protecting your password and/or other sign-on mechanism appropriately. To help protect your Information, you should not share your account information or password, reuse your password on other sites, or use a password you have used on other sites.

Through your account settings for the Service, you may access or edit Information you’ve provided and your record of interactions with the Service. Such Information and interactions, and your ability to update them, will vary based on the Service.

• Delete Information: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
• Change or Correct Information: You can edit some of your Information through your account. You can also ask us to change, update, or fix your Information in certain cases, particularly if it’s inaccurate.
• Object to, or Limit or Restrict, Use of Information: You can ask us to stop using all or some of your information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your Information is inaccurate or unlawfully held).
• Right to Access and/or Take Your Information: You can ask us for a copy of your Information and can ask for a copy of Information you provided in machine-readable form.
• We never sell your Information As such, it is not necessary that a user opts out of the sale of personal information.
• You may contact us using the contact information below, and we will consider your request in accordance with applicable laws and in the applicable time frame.
• Account Closure: If you wish to delete your account, you can do so by logging into your account or by emailing us. After it is no longer necessary for us to retain your Information, we will dispose of it in a secure manner.
• If at any time you choose to opt out from allowing us to use your Information in the future, contact us directly via email to mail@stweed.com. Upon receipt and process of an opt-out request, we will, within a legal and commercially reasonable period of time, remove your Information from any applicable listings.

We generally retain your Information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of Information about you and any transaction or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our Terms of Service or other applicable agreements or policies, or to take any other actions consistent with applicable law. If a user deletion request has been received and processed, we will no longer retain personal information.

If you have any questions or concerns regarding our Policy, please send a detailed message to mail@stweed.com and we will try to resolve your concerns.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to:

• Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies.
• Enforce our agreements with you.
• Investigate and defend ourselves against any third party claims or allegations.
• Protect the security or integrity of our Service.
• Exercise or protect the rights and safety of our company, our users, personnel, or others. We attempt to notify users about legal demands for their personal data when appropriate in our judgement, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.

How can I learn more about Scarborough & Tweed?

Please visit the Scarborough & Tweed website at https://www.scarboroughtweedgifts.com/